General terms and conditions

Terms and conditions for the rewards shop

Last updated: 29.06.2022


1. Scope

1.1 The rewards shop is operated by my H-Hotels GmbH, Braunser Weg 12, 34454 Bad Arolsen.

1.2 Members of the HotMiles programme have the opportunity to earn HotMiles and redeem them for various rewards in the rewards shop.

1.3 The following Terms and Conditions (hereinafter also referred to as “T&C”) and the HotMiles programme conditions of membership in force at the time of admission to the programme shall apply to the use of the rewards shop by members of the HotMiles programme.

1.4 The HotMiles rewards shop (accessible on the Internet at “”) is provided by IPO PrämienServices GmbH, Rudolf-Diesel-Straße 10, D-76356 Weingarten (hereinafter also referred to as the “Rewards Service Provider”). Members of the HotMiles programme can redeem their bonus points for rewards in this rewards shop.


2. Contacts and information on the rewards programme

Members of the rewards programme can obtain information about the respective area and get in touch in writing or by telephone using the following contact details:


For questions regarding rewards, returns and orders in conjunction with the HotMiles rewards shop, please contact the Rewards Service Provider’s customer services:

IPO PrämienServices GmbH, Rudolf-Diesel-Str. 10, D-76356 Weingarten

Tel.: +49 (0) 7244 600 24, email:


For questions regarding your points, please contact the HotMiles programme directly.

My H-Hotels GmbH, Braunser Weg 12, 34454 Bad Arolsen, Germany



3. Registration, participation and entitlements

3.1 Eligibility

Any member with an activated HotMiles account is in principle eligible to participate.

3.2 Changes to member data

Member data can only be changed within your HotMiles account at

3.3 Deleting your account

Please contact IPO customer services if you wish to delete your account.


4. Collecting points

HotMiles can be earned with every stay at


5. Redeeming points

5.1 General

Points can only be redeemed for the rewards offered in the rewards shop. Members must have a sufficient number of points to purchase their desired product.

5.2 Entitlement

The participant is not entitled to a specific reward.

5.3 Part payment

Part payment of up to 49% of the value of the goods is available and can be made via VISA, MasterCard or PayPal. We reserve the right to use other payment service providers and/or payment methods in the future.

5.4 Taxation

Rewards may have income tax implications. Members are responsible for the taxation of their reward benefits. For legal reasons, this cannot be settled as a lump sum by my H-Hotels GmbH. Redemption of points may constitute a reduction of the consideration for VAT purposes. Members must adjust their pre-tax deduction accordingly. Members are responsible for correct declaration.

5.5 Validity of points

HotMiles collected are valid subject to the HotMiles conditions of membership.

5.6 Misuse of online access

Please notify the H-Hotels Service Team immediately if you suspect that a third party has gained knowledge of your login data for the HotMiles REWARDS SHOP. In the event of culpably failed or delayed notification, H-Hotels GmbH is only liable for damages in the event of gross negligence on the part of my H-Hotels GmbH employees or agents, taking into account any contributory negligence on your part. Please therefore pay attention to the advice not to give your HotMiles login data to anyone.


6. Delivery, exchange, withdrawal

6.1. Rewards can only be despatched to delivery addresses in Germany, Austria and Switzerland. Members do not incur any shipping costs. My H-Hotels GmbH despatches rewards via a Rewards Service Provider to the delivery address communicated by the member and is not responsible for any adverse consequences resulting from a failure to change address or an incorrect change of address. Rewards cannot be taken back or exchanged, except in the case of claims arising from defects and in cases where this is mandatory by law. Please contact IPO PrämienServices GmbH by email to:, by telephone on: +49(0) 7244/600-24 or via the contact form in the rewards shop to make any claims. Cash payments to the value of the reward cannot be made.


6.2. In order to exercise your right of withdrawal / revocation, you must inform IPO PrämienServices GmbH, Rudolf-Diesel-Str. 10, 76356 Weingarten (Baden), phone: +49 7244 600-24, e-mail:, by means of a clear declaration (e.g. a letter sent by post, e-mail or contact form) of your decision to withdraw from this contract.

Click here to inform IPO PrämienServices GmbH directly about your revocation.


7. Liability, guarantees or warranties

7.1 In the event of intent or gross negligence as well as the absence of a guaranteed characteristic, the Rewards Service Provider shall be liable for all damages attributable thereto in accordance with the statutory provisions.

7.2 If the Rewards Service Provider defaults on its performance due to slight negligence, if performance has become impossible or if there has been a material breach of duty, it shall be liable for material damages and financial losses resulting therefrom up to the amount of foreseeable damages typically occurring.

7.3 Processing and decisions in the event of a guarantee or warranty claim are the sole responsibility of the Rewards Service Provider. Any defect or issue must be reported to said Provider in the event of a claim.

In the event of proven defects in rewards items, the Rewards Service Provider will either provide a replacement delivery or rectify the defects within a reasonable period of time. Should this be unsuccessful, the bonus points will be credited to the member following return of the reward. The member can then use them to redeem other rewards. Guarantees depend on the manufacturer, but are always at least 6 months from receipt of the goods. Guarantees (or warranties) do not apply in the case of damage caused to the customer by intentional or negligent misuse or improper use or by the goods being exposed to harmful external influences when in the customer's possession.

If rewards delivered demonstrate obvious material or manufacturing defects, including transport damage, the customer must immediately report these to IPO PrämienServices GmbH or to the delivering company’s employee. Transport damage must be reported within 2 working days to IPO PrämienServices GmbH by email to:, by telephone on: +49(0) 7244/600-24 or via the contact form.

7.4 In all other respects, the liability of the Rewards Service Provider is excluded in the event of slight negligence and for all indirect and consequential damages.


8. Discontinuation of the rewards programme

My H-Hotels GmbH reserves the right to discontinue the associated rewards shop subject to a reasonable period of notice or, if there is good cause, without such notice. The rights already accrued (and bonus points collected) by members at the time of notification of the discontinuation of the rewards programme shall remain unaffected by this. Members will be informed about the discontinuation of the programme and can then redeem any remaining bonus points in the rewards shop within a reasonable period of time communicated to the member.


9. Changes to the T&C

My H-Hotels GmbH reserves the right to change these T&C. Rights already accrued at the time of the amendment to the conditions of membership shall remain unaffected by this. Any change to the T&C shall be deemed to have been approved unless the member provides notice of termination within four weeks of being notified of the change or if the member continues to collect bonus points after expiry of the deadline.


10. Termination

Members may terminate their membership of the rewards programme themselves at any time, without notice and without providing any reasons, via their HotMiles account or by emailing Any remaining HotMiles will expire upon deletion of the customer account.


11. Data protection

1. All processing of your personal data in connection with your participation in the rewards shop will only be carried out by us in accordance with the provisions of applicable data protection law (General Data Protection Regulation, GDPR and BDSG). Address details are exclusively used by us for the purposes of fulfilling orders, despatch and customer assistance and service. IPO will be pleased to inform you upon request whether and what personal data is stored concerning you.

2. Data protection officer

For any questions regarding data protection at IPO, please contact our data protection officer at